Michelle Pappas got her start in real estate back in 1999, working as an account executive for the corporate housing company, BridgeStreet. She spent her time guiding top corporations and executives as they sought accommodations in Baltimore, often referring them to agents when the time came for them to seek permanent properties. Ultimately, she made the astute decision to take a more active role in the market and earn her license in 2004. From there, she garnered experience selling condos with the Ritz Carlton Residences in downtown Baltimore. After having her first born son, Quade, she joined Yerman, Witman, Gaines and Conklin in 2009 which is now today Berkshire Hathaway Homesale Realty. Again searching for the next step in her career, she looked for the right team to join. In 2014, Michelle joined the Gaylord Brooks Group with Tom Moore, Rick DiBerardo, Rhea Vlahacos, Steve Smith and Gary Little. Quickly Tom and Michelle starting growing the team’s sales volume. With similar values and client care, they realized they had a great beginning to a partnership. Today, Michelle and the team set themselves apart as agents with proven follow-through, utmost professionalism, and a personal touch that delivers results.
Michelle primarily serves Baltimore County, Harford County, and the city of Baltimore, particularly its northern boundary. Alongside her partner, Tom Moore, Michelle co-leads The Gaylord Brooks Group, a team at Berkshire Hathaway’s Homesale Realty. To date, she earns 70% of her business from repeat and referral clientele. At the core of Michelle’s professional philosophy is a commitment to serving her clients’ interests above all, and ensuring that she and her team go the extra mile when it comes to quality care. “We fight for our clients,” Michelle says. “We communicate and keep our clients comfortable throughout the transaction until they get that check or those keys in hand for their new home. It can be an emotional process, and it’s a big financial milestone for people. We want our clients to feel supported, and I always treat those I work with as if they were family.”
Likewise, Michelle’s approach is rooted in patience and forthright communication. While she’s enjoyed nineteen thriving years in the industry, she never forgets the personal component at the heart of every home bought or sold. “I love to help people and I enjoy the satisfaction of a client finding that house they’ve been dreaming of,” she says. “When we’re able to guide people through that important transition, it’s a really rewarding process. We don’t give up until they get to the finish line.”
To market listings, Michelle and her team take full advantage of Berkshire Hathaway’s powerful marketing platform. Michelle leverages social media and the leading digital listing sites to ensure maximum visibility for homes headed to market. Print marketing in local publications, as well a customized e-cards sent to her extensive list of industry contacts also ensure that high visibility is secured for all listings on her roster. Using Berkshire Hathaway’s internal network, Michelle can also reach out to those buying and selling property whose needs match those of her clients’, oftentimes drumming up significant interest ahead of a home’s market debut. “We don’t just put a sign up in the yard,” Michelle explains. “We’re there with our clients, by their side until the end. That sets us apart.”
As a native of Harford County, Michelle gives back to her area community by serving on the local committee for The Sunshine Kids, fundraising for children battling cancer—a cause close to her heart. She also volunteers and coaches with her two sons’ many sports commitments in basketball and lacrosse. In her remaining free hours, she most enjoys spending time with her family and loved ones. Running is also a passion of Michelle’s, and she relishes the chance to take on half-marathon races.
Looking ahead, Michelle has plans to continue growing her business and team with her partner Tom Moore, using their thirty plus years of experience to inspire and mentor up-and-coming agents in the industry. Since joining her team, she’s seen its growth double in just three and a half years—a trend she plans to continue in the years to come. “It’s not an easy business, but if you put your mind to it and you have everybody’s best interests in mind, it’s very rewarding,” she finally reflects. Now, with a legacy of incisive service behind her and an ambitious outlook on the future ahead, the path before her is bound to be bright for Michelle Pappas.