TOP MORTGAGE PROFESSIONAL IN ILLINOIS ADAM MURRELL
Adam Murrell was born raised and still lives in the Chicago area and the mid-western charm he exudes has helped him build a very successful financial career. He started in the tax prep industry managing several H&R Block centers before moving into the financial services industry where he helped people prepare for retirement. Eventually that moved him into the mortgage industry where since 2002 he’s been helping clients make their home-owning dreams come true. “I’ve always like helping people,” he says. “Being able to assist people in achieving their goals is what drew me to all three of the industries I’ve worked for.” Licensed in both Illinois and Michigan Adam currently works as a Senior Mortgage Planner with First Centennial Mortgage in Aurora IL and has 3 Loan Officer assistants and 3 Junior Loan Officers among his staff. And though the Chicagoland area is home Adam also does business in Indiana, Wisconsin, Michigan and Florida with many of his clients being repeat customers often retirees who are moving away from Chicago for one reason or another.
Adam’s business is centered mainly in the purchasing market while also offering many down payment assistance programs and loan rehab programs. “We like to have a variety of products to offer people,” he says. “That helps to set us apart from our competitors.” His strategy is definitely working as Adam has never advertised in the cold market and repeat and referral clients make up almost 100% of his business! A great many agents he works with come to Adam through word of mouth and he and his team seek to build long term partnerships with their realtors. “We don’t just give them a loan, sign the papers and that’s it,” he explains. “When I work with an agent I want to know how I can enhance and add value to their business. I’d rather be a giver than a taker.” Adam sites great communication skills and being readily available to his clients as the main reasons for his success. “You have to be really dedicated to customer service,” he says. People need to get answers at odd times of the day sometimes so I make myself available and have answers for them so they can make an educated decision.”
While Adam keeps in touch with past and potential clients online he also likes making good old- fashioned phone calls. “After closing is my favorite part,” he admits. “I usually call about two weeks after closing and ask if they have any questions and hear how they’re settling in to their new home. And I think it’s important to say thank you again.” When not working Adam spends time at the church he and his family attend where he has been an associate pastor since 2014. “I guess you could say being a pastor is another job that involves helping people,” he says with a smile. “It’s something I really enjoy.” He is also kept very busy with his four children-one grown at 23 and three under the age of 8- and all the many sports they play. As for the future Adam is giving back to the industry that’s been so good to him by training the next generation of mortgage professionals. “I really enjoy coaching my loan officers,” he says. “Reminding them of their own goals and what’s important to them helps me to stay on track too.”