How did Susan Oberbillig become a mortgage industry expert, and one of the most trusted loan officers in Denver? Susan graduated from UCLA in 1986. She’d planned to go to law school, but was newly married and expecting a baby. Her Finance professor suggested she consider a career in mortgage and real estate. She decided to follow his advice. After a couple of years working as both a mortgage loan officer and real estate agent, she realized her true interest lay with mortgage financing. Since that time, she’s worked exclusively as a mortgage professional. “Mortgage is my heart,” she says, “because I feel I can get really close to my clients and affect profound change by structuring a good loan for them, on one of the largest investments that they will ever purchase.” She’s now been in the business for thirty years, and is President of Paragon Mortgage Services.

Susan works with a variety of lenders and can secure a wide range of traditional loans, as well as reverse mortgages, and bank statement loans to support those who are self-employed. She also offers renovation loans for those who want to both purchase and renovate a property. As a result of the amazing service she provides, a staggering 100% of Susan’s clients come from repeat and referral customers. Most of her referrals come from realtors, financial planners and past clients. What keeps her clients coming back and enthusiastically spreading the word about Susan to their sphere of influence? “I provide a combination of great pricing, vast mortgage product offerings, timely communication and dedicated customer service,” she says. “I like the flexibility of being a mortgage broker because we have so many different sources. That means we can shop not only for the best price, but also for the best service level delivery and customer care. In the end, the client benefits because we can really take our time in finding out what the right financial source will be for them. It also means that if we can’t get the job done at one bank, we can always flip the loan to another lender.  We truly support the consumer.” It’s that sort of determination and problem solving that makes her clients so loyal. “We are ultimately a consumer advocate and are able to present the best mortgage solutions, which the customer can then evaluate.” As a way to share her industry expertise, Susan has launched Mortgage Moxie, a free, online mortgage help desk and resource center. “The intention of Mortgage Moxie is to provide online mortgage loan support to both the Professional and the consumer, so that more loans can be closed in support of the consumer.  We are your virtual mortgage support partner!”

When her clients have successfully purchased a home, they often reach out to Susan to let her know that they miss speaking with her every day. In fact, Susan develops such strong relationships with clients and her referral partners that it’s easy for her to stay in touch. She reaches out by phone, email and social media, and meets with clients and colleagues in person for a cup of coffee and to catch up. She uses an advanced customer management tool to share helpful information with her clients including: what their home is worth and ideas on how to maximize their equity. She sends fun, high value postcards that might include anything from a Bronco schedule to a “buy one, get one free” offer.

What’s her favorite part of the job? “I like being able to help my clients evaluate and select the best mortgage loan, in order for them to confidently purchase one of the most important financial investments, their home.  It takes somebody with the skill to know the various available loan products, and the interpersonal skills to really be able to connect with the client and understand their goals and objectives. It is a true honor and privilege to be part of their journey,” she says.

Susan is a Board of Director member of the Colorado Association of Mortgage Professionals and has been recognized as a Top Mortgage Professional in Denver by 5280, Denver’s Mile High Magazine. In her cherished free time, she loves to spend time with her family and friends. For the future, she wants to continue to nurture relationships with her expanding client base. With her dedication to her clients, she’s sure to make that dream a reality!

To find out more about Susan Oberbillig, you can contact her via phone at 303-886-7708 mobile or by email at Susan@Paragon-Loans.com. You can also check her out online at www.Paragon-Loans.com or take a look at her new endeavor Mortgage Moxie at www.MortgageMoxie.com