For Audrey Kieffer, exceptional customer service isn’t just a term to be bandied about. Her clients learn very quickly that the associate broker at Keller Williams Cityside in Smyrna is the real deal. Warm, caring, and possessing a wealth of knowledge, Audrey puts her clients’ needs first.

“They’re my #1 concern at all times,” she says. “I’m here to support them throughout the process. I negotiate for them, I call and check on them—I’ve even been known to drive by with soup if they’re sick! I deeply care about the personal aspect of our business.”

In real estate since 2012, Audrey has already built a 40 percent repeat and referral rate. A multi-million dollar producer, she’s a local expert in the Smyrna, Vinings and Mabelton areas of Atlanta and has extensive experience working with all types of clients, from first-time buyers to celebrities and business leaders. Her clients rave about her. Again and again, they mention two seemingly opposite qualities: first, that she’s warm, friendly, and well-connected with her community; and second, that she’s a strong, savvy negotiator with a knack for getting the best possible deal while effectively resolving issues that pop up during the process.

Audrey’s life experience informs her real estate savvy. As the wife of a military veteran/corporate executive and mother who has moved with her family five times in the last 10 years, Audrey sees the big picture. She catches the details others may miss, anticipates needs that will arise and is a wealth of tips and tricks to make the whole process go smoothly.

She measures her success one relationship at a time. When marketing her listings, those relationships are a huge plus. From Just Listed/Just Sold cards to social media and open houses, she markets strategically to get the home sold for the highest dollar in the shortest period of time. “Facebook is incredible,” she says. “If I post an open house on my business page, I can get 10-15,000 interactions with it.”

Once a transaction has closed, Audrey stays in touch, whether it’s stopping by to chat and drop off a small gift (perhaps an Easter egg dying kit for the children or flags and a fireworks schedule for the 4th of July) or reaching out with emails, a monthly newsletter and a quarterly market update of the particular neighborhood. She also holds two annual client events: a 4th of July cookout and a Christmas “Pancake Breakfast with Santa” and toy drive. On Halloween, she begins collecting canned food for a Thanksgiving food drive.

Audrey loves being involved in people’s lives, but also loves that her business allows her to give back to the community. Every Christmas, she donates bicycles to Toys for Tots—one for every closing she’s accomplished during the year. Last year, she showed up with 36 bicycles. The outpouring of support from local businesses for the bicycle project warms her heart. She also is a member of the Board of Sponsors and PTA for her children’s school.

When Audrey isn’t working, you’ll find her with her children at the beach, vacationing in Florida, cooking or playing baseball in their backyard. She loves to read, too.

Audrey’s business numbers have doubled each year. Looking forward, she hopes to maintain that pace and, within the next three years, develop a strong team. She’s looking forward to continuing to provide excellent service, and she appreciates that her business gives her the opportunity to give back to the community.

To learn more about Audrey Kieffer, download her free app at app.kw.com/KW1XJ6YPZ, visit AudreySoldIt.com or Facebook.com/REALTORAUDREYKIEFFER/, call (336) 303-6229 or email audreykieffer@kw.com