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“People don’t want to be sold, they want to be served,” says Top Agent Marcus Dilley, owner of Carolinas Group – brokered by eXp Realty – in Charlotte, North Carolina (formerly Carolinas Realty Group). With his encouraging, sincere approach to assisting his many buyers and sellers, Marcus has made a name for himself as a trustworthy real estate advisor who always puts his client’s interests first. Awarded Charlotte Magazine’s 5-Star Best in Client Satisfaction multiple times, and also ranked among the 100 most influential real estate agents in North Carolina, Marcus has developed a sturdy reputation as fierce advocate for his clients.
A former world traveler, home builder and national recording artist, Marcus began his journey in real estate in 2007, at a time when many other agents were bailing due to the dismal economy. “It was sink or swim,” he recalls. “I figured that if I could make it through that market, I could thrive in any market.” In 2012, he opened Carolinas Realty Group and later partnered with the global, cloud-based eXp Realty. Currently overseeing a dedicated team of over thirty top agents, Marcus sells within a forty-mile radius of the Charlotte metro area, though his team also works in multiple states.
With nearly eighty percent of his business based on repeat and referred clients, Marcus is clearly providing top-notch customer service. “At the end of the day, people know I’m going to put their needs ahead of my own,” says Marcus, when asked to explain this exceptional level of client loyalty. “Any type of real estate transaction is an emotional one, and people need someone they can trust; someone who is listening to their needs and can serve them at the highest level possible. I treat every transaction as if it’s my own as if it were my time and my money. As a real estate buyer, seller, and investor myself, I’m able to put myself in their shoes and help them navigate the whole experience with integrity and confidence.”
Marcus’ industry knowledge runs deep, supplemented by his past experiences as a builder, all of which makes him a valuable asset to any buyer or seller. “I understand the behind-the-scenes processes very well,” he explains. “I’m a little like a unicorn in the real estate market because I have a very broad understanding of property management, new construction, and general brokerage real estate sales really well, which can be very helpful when working with clients in any circumstance.”
For confirmation of Marcus’ prowess in the real estate industry, one needs to look no further than Zillow.com, on which site he is a Premier Agent with a perfect five-star rating comprised of 73 glowing reviews as of the writing of this article, plus hundreds more all over the internet. “Wow! Marcus knows his stuff. He was a pleasure to work with, and made selling our home as easy and enjoyable as possible. He kept us up to speed on the entire process, answered all of our questions and kept great lines of communication,” is just one of the many testimonials he has accrued.
While the potential financial rewards of a career in real estate can be considerable, it’s the more personal side of the industry to which Marcus points when asked what he enjoys most about his career. “I love being able to serve people,” he says, his sincerity obvious. “I love helping people reach their goals and become successful.”
When he’s not working, Marcus enjoys spending time with his wife and three children. “I just love being around them,” he says. He’s also still passionate about music. “I’m a musician at heart,” he says, “I’ve always loved singing, and I love writing music.”
Marcus has big plans for the future. “Eventually, we’d like to grow our team to 5,000 agents, and expand our team nationally and internationally,” he says. However, he will only do so if he can ensure that the impressive level of customer service he has become known for can be maintained. “I think that when you work for the money, the people disappear. When you work for the people; the rest takes care of itself. It’s all about priorities,” he says.
For more information about Marcus Dilley please call 704-345-7083 or email Marcus@CarolinasGroup.com
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